Must Have:
- 6-10 years of experience in ServiceNow technology
- Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance
- ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.
- Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
- Experience working with Agile teams, methodologies, and tools in a virtual environment.
- At least 2-4 years of ServiceNow solution Implementation (configuration and customization) experience
- Proven experience in at least one design, architect and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing.
- Around 1-2 years of working in ServiceNow FSO Projects and with experience on Requirements Gathering, Agile/Sprint Planning, Demos.
- Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO)
- Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.
- Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
- Experience in architecting, solutioning, implementation and configuration of Financial Service Operation
- Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc.
- Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
- Strong understanding of ITIL and Service Management frameworks
Good to have:
- Certification: ServiceNow CIS FSO (Insurance and Banking & Wealth Management) with CSM professional suite
- Experience in design, architecture and implementation of ServiceNow CSM
- Strong understanding of BPM solutions and exposure to platforms like Pega, Salesforce, Appian
- Experience in FSO customization including creating new workflows, business rules, UI Pages, UI actions.
- Experience in business process consulting/analysis
- Knowledge of data analytics and reporting tools within ServiceNow
- Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
- Experience working in Agile environment using SCRUM methodology.
- Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence
- 3+ years of technical architecture experience and at least 2+ ServiceNow implementation experience.
- Develop FSO use cases, business process models, and diagrams.
- Experience in ServiceNow implementations across 2 or more modules
Responsibilities:
- Map customers business problems to ServiceNow solutions
- Lead workshops to understand customers business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices
- Design, Create, configure, and customize ServiceNow applications (FSO and other ServiceNow modules) for new and existing implementations
- Developing solutions on ServiceNow platform using an Architecture first principle
- Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs
Set-up interfaces between ServiceNow and other platforms in line with integration opportunities
- Perform system and integration testing
- Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
- Recommend Administration settings and best practices
- Create documentation of the developments, unit test cases and implementation plans.
- Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution.
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