Job Description

Job Summary

We are seeking an experienced ServiceNow Developer with strong hands-on expertise in Integrated Risk Management (IRM) , Governance, Risk & Compliance (GRC) modules. This role involves designing, configuring, and enhancing IRM/GRC applications, building automated workflows, and delivering scalable, upgrade-safe solutions supporting enterprise risk, compliance, and audit programs.

Key Responsibilities

• Configure and enhance IRM/GRC modules: Risk, Controls, Compliance, RCSA, Assessments, Indicators, Issues & Remediation .
• Configure and customize ServiceNow Playbooks to guide users through compliance, audit, and remediation workflows.
• Build workflows, scoring models, assessment templates, compliance mappings, and automation using Flow Designer, Business Rules, Script Includes, Client Scripts , and UI Policies .
• Develop platform components: tables, ACLs, data policies, CMDB relationships , integrations, and upgrade-safe configurations.
• Participate in requirements gathering, solution design, development, testing, documentation, and release management.
• Partner with Risk, Compliance, Audit, and IT stakeholders to translate requirements into effective solutions.

Required Skills

• 510 years ServiceNow development experience, including 3+ years in IRM/GRC .
• Deep understanding of Risk, Controls, RCSA, Compliance, Issues, Indicators .
• Proven experience configuring and extending ServiceNow Playbooks .
• Strong scripting skills: JavaScript, Glide API, REST APIs .
• Deep understanding of workflows, Flow Designer, ACLs, and platform configuration.
• Familiarity with regulatory frameworks (SOX, NIST, PCI, ISO, HIPAA).
• Experience designing assessment workflows and control testing frameworks
• Excellent communication and problem-solving abilities

Preferred

• Certifications: CSA, CIS-Risk, CIS-GRC, CIS-IRM, CAD .
• Experience in finance, insurance, healthcare, or other regulated industries.

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