Job Description
Company Description The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all - except for you!
What's in it for you: - Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Laundry Supervisor, your attention to detail will show the team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a "fun" place to work.
Reporting to the Laundry Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service to all internal and external guests/contracts
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed
- Handle Guest concerns and react quickly, logging and notifying the proper areas
- Actively participate in daily briefing, daily warm up and department meetings
- Ensure all colleagues are informed daily about priorities in the department
- Establish and maintain constructive, supportive and professional colleague relationships
- Working knowledge of financial reporting structures (budgets, labor, productivity, revenue, expenses)
- Responsible for the recruitment, training and ongoing performance management of all Laundry/Valet colleagues
- Supervises and evaluates the work of laundry, linen, sewing room and valet employees; effectively recommends personnel actions related to selection, disciplinary procedures, performance, leaves of absence, grievances, work schedules and assignments, and administers personnel and related policies and procedures
- Assist in balancing operational, administrative and Colleague needs
- Report necessary maintenance items in a timely manner and maintain open communication with Engineering team
- Follow all safety and sanitation policies
- Other duties as assigned
Qualifications - Minimum 2-year experience in a supervisory/leadership capacity in Laundry/Housekeeping
- Experience in a Housekeeping environment an asset
- Service focused personality is essential
- Strong interpersonal and problem-solving abilities and the ability to lead by example
- Excellent communication and organizational skills
- Bilingual (English & Spanish) and asset
Additional Information Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Job Tags
Summer work, Local area, Worldwide,