Job Description
International Logistics Manager Hours: 7am-4:30pm M-Thurs, 7am-11am Friday
Pay Range : $65,000- $70,000/ year depending on experience.
Key Responsibilities:
Customer Support and Communication - Serve as the primary internal point of contact for national and international B2B customers. Two sales managers are the external contact, besides the lab and the general manager.
- Respond promptly to inquiries regarding product availability, pricing, logistics, and freight.
- Maintain professional and culturally sensitive communication across time zones.
Order Management - Process and track orders from quotation to delivery - using SAGE.
- Coordinate with logistics, production, and sales teams to ensure timely fulfillment.
- Handle documentation for international shipments (e.g., commercial invoices, packing lists, certificates of origin).
Account Coordination - Build and maintain strong relationships with key accounts.
- Monitor customer satisfaction and resolve issues efficiently.
- Support account managers with customer insights and feedback.
System & Data Management - Maintain accurate records in ERP/CRM systems.
- Generate reports on order status, customer activity, and service metrics.
Continuous Improvement - Identify opportunities to improve customer service processes.
- Collaborate with cross-functional teams to enhance the customer experience.
Job Requirements :
- Proven experience in B2B customer service, preferably in industrial or raw materials sectors.
- Familiarity with international trade practices, including Incoterms and export documentation.
- Strong communication skills in English.
- Ability to work independently and manage multiple priorities.
- Experience working with technical products or industrial clients preferred.
- Understanding of supply chain and logistics in a global context.
- Prior exposure to ISO or other quality management systems preferred.
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