International Logistics Manager Job at The Temp Connection, Tucson, AZ

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  • The Temp Connection
  • Tucson, AZ

Job Description

International Logistics Manager

Hours:
7am-4:30pm M-Thurs, 7am-11am Friday

Pay Range : $65,000- $70,000/ year depending on experience.
Key Responsibilities:

Customer Support and Communication
  • Serve as the primary internal point of contact for national and international B2B customers. Two sales managers are the external contact, besides the lab and the general manager.
  • Respond promptly to inquiries regarding product availability, pricing, logistics, and freight.
  • Maintain professional and culturally sensitive communication across time zones.

Order Management
  • Process and track orders from quotation to delivery - using SAGE.
  • Coordinate with logistics, production, and sales teams to ensure timely fulfillment.
  • Handle documentation for international shipments (e.g., commercial invoices, packing lists, certificates of origin).

Account Coordination
  • Build and maintain strong relationships with key accounts.
  • Monitor customer satisfaction and resolve issues efficiently.
  • Support account managers with customer insights and feedback.

System & Data Management
  • Maintain accurate records in ERP/CRM systems.
  • Generate reports on order status, customer activity, and service metrics.
Continuous Improvement
  • Identify opportunities to improve customer service processes.
  • Collaborate with cross-functional teams to enhance the customer experience.

Job Requirements :
  • Proven experience in B2B customer service, preferably in industrial or raw materials sectors.
  • Familiarity with international trade practices, including Incoterms and export documentation.
  • Strong communication skills in English.
  • Ability to work independently and manage multiple priorities.
  • Experience working with technical products or industrial clients preferred.
  • Understanding of supply chain and logistics in a global context.
  • Prior exposure to ISO or other quality management systems preferred.

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