Job Description

Job Description

Job Description

Home-Based Guidelines

As a LOSA Observer, you will be considered Home-Based under the following requirements:

• You may live anywhere within the continental U.S. east of Denver. (Note: Denver and Colorado Springs are acceptable home bases.)
• You must designate a home airport within two hours of surface travel from your residence.
• Your home airport must be served by at least two major airlines (Delta, American, United, or Southwest), with a minimum of three flights per day per airline.
• Regional feeder carriers (e.g., Envoy, Piedmont) operating under a major airline’s code (AA, United, Delta) may count toward the flight requirement.
• If your airport loses frequency, you will be required to re-establish your home base at another qualifying airport.
• Travel begins and ends at your designated home base; we will not reposition you from other airports.
• You may change your home base once every six months by submitting a written request to Human Resources at least 30 days in advance. Approval will be based on eligibility criteria.
• You are responsible for all parking and ground transportation expenses at your home base.

Overview

At Eastern Air Express, curiosity and excitement for growth go a long way. In fact, Eastern Air Express was launched by seekers, adventurers, and above all, fliers. Our open-hearted attitude, respect for the people we fly, and attention to detail are what set us apart from our competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position.

Position Summary:

This part-time role focuses exclusively on observing line operations—not coaching or instruction.

• You will be provided with a company-issued, fillable LOSA PDF form for documentation.
• Findings must be submitted via email to the designated reporting address.
• All travel and housing accommodation will be provided by Eastern Air Express.
• The role requires two observations per week. Each observation includes four flight segments; one day with four segments is considered one event.

Key Responsibilities:

• Observe and record operational performance in the following areas:
• Ground Operations
• Above Wing and Below Wing Station Operations
• Flight Operations
• Preflight Preparation
• Passenger Handling
• Flight Crew Functions
• Adherence to SOPs
• Briefings
• Aircraft Handling
• Maintain professionalism, reliability, and punctuality at all times.

Qualifications:

Required:

• Previous Part 121 operational experience
• B737 Type Rating or experience with equivalent transport-category aircraft.
• Strong working knowledge of FAA regulations, company SOPs, and operational safety standards.
• Ability to maintain strict confidentiality when observing and reporting on flight operations.
• Strong communication skills—able to observe objectively and document findings clearly.
• Demonstrated reliability, punctuality, and professional demeanor.
• Proficiency with Microsoft Office Suite and electronic reporting tools.

Preferred:

• Prior experience conducting LOSA observations, SMS audits, or safety investigations.
• Knowledge of Human Factors, Threat and Error Management (TEM), and Crew Resource Management (CRM).
• Experience in flight data monitoring or quality assurance programs.
• Degree in Aviation, Safety Management, or related field.
• Previous role as a Check Airman, Instructor, or Safety Officer in a 121 environment.
• Familiarity with data collection and reporting best practices for regulatory compliance.

Eastern Air Express is an Equal Opportunity Employer.

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