Job Description

Job Description

Data Analyst

Contract (6 Months) | Contract-to-Perm Opportunity

Overview

We are looking for a Data Analyst to support a fast-paced, cross-functional team focused on operational reporting, dashboard development, and data-driven decision making. This role will partner closely with business and technology teams to analyze data, support system enhancements, and help improve reporting and automation over time.

This is a hands-on role suited for someone who is comfortable working across data analysis, reporting, testing, and production support while managing multiple priorities and stakeholders. There is strong potential for conversion to a full-time role.

What You’ll Do

• Build and maintain dashboards and recurring reports that support operational and business teams
• Analyze customer, billing, and operational data to identify trends, issues, and opportunities
• Partner with stakeholders to gather reporting and data requirements and translate them into usable outputs
• Support forecasting, metrics tracking, and performance reporting
• Participate in requirements gathering, UAT testing, and validation of data and system enhancements
• Create and maintain documentation including data flows, process flows, and test results
• Triage and support production issues related to data, reporting, and system functionality
• Manage incidents and requests through ServiceNow and work with technical teams to drive resolution
• Develop working knowledge of SAP billing and customer systems and how data flows across integrated platforms
• Identify opportunities to improve data quality, reporting efficiency, and future automation

What We’re Looking For

• Experience working as a Data Analyst, Business Analyst, Project Coordinator, or similar role
• Strong background in data analysis, reporting, and dashboard development
• Experience gathering requirements and supporting UAT testing
• Comfort working in both Agile and Waterfall delivery environments
• Experience supporting production systems and incident/request workflows
• Ability to manage multiple assignments and stakeholders in a fast-paced environment

Preferred Experience

• SAP (CRM/IS-U, Billing, Customer or related functions)
• ServiceNow (incident and request management)
• Smartsheet
• Forecasting or operational metrics reporting
• Exposure to data governance or master data concepts

Education

• Associate’s degree in Business, Technology, or a related field required
• Bachelor’s degree preferred

Skills & Traits

• Strong analytical and problem-solving skills
• Clear, professional communication (written and verbal)
• Detail-oriented with a focus on data accuracy
• Organized and able to prioritize effectively
• Collaborative and comfortable working across business and IT teams
• Interest in process improvement and automation

Why This Role

• High-visibility work supporting critical operational systems
• Opportunity to grow into a full-time role
• Exposure to enterprise-scale data, systems, and stakeholders
• Strong mix of analytics, delivery, and production support experience

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