Job Description

CRM Delivery Manager – Microsoft Dynamics 365 Join to apply for the CRM Delivery Manager – Microsoft Dynamics 365 role at Plante Moran Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. The CRM Manager will lead a technical team in the project delivery and optimization of Microsoft Dynamics 365 Sales Enterprise across the organization. This role will work with stakeholders and business owners to deliver on prioritized business objectives and requires a blend of technical CRM expertise, leadership acumen, project management skills, and strong communication skills to manage cross-functional teams and ensure alignment across stakeholders. Responsibilities Execute the CRM roadmap and provide guidance, direction, and leadership over the team’s day-to-day activities across application implementation, configuration, support, and maintenance. Optimize the speed and quality of CRM operations and deliverables by partnering with business owners, other IT teams, and external vendors to drive continuous improvement, and assess/create/improve current operational processes, tools and/or services. Cultivate a trusting, confident, engaged, and high-performing team through intentional team development, ongoing guidance, and structured performance reviews. Engage with stakeholders throughout the product lifecycle to ensure business alignment and a focus on the right problems to solve. Keep stakeholders updated throughout the development cycle. Manage team capacity and task assignments to support current and upcoming project demands. Serve as the primary escalation point for delivery issues and help remove blockers to maintain project momentum. Your Qualifications Bachelor’s degree required 3+ years of hands-on experience with Dynamics 365 Sales Enterprise 2+ years of experience leading technology teams in an enterprise environment Strong organizational skills, including capacity planning, project management, task prioritization, and workload management Relevant Microsoft certifications are a plus What makes us different? On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk-free firm (hey, nobody ‘s perfect) with a world-class culture, consistent recognition as one of Fortune Magazine’s “100 Best Companies to Work For,” and an endless array of opportunities. At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So, what are you waiting for? Apply now. Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day. Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug-free workplace. Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran. The specific statements above are not intended to be all-inclusive. For Colorado & Illinois Applicants We are pleased to offer eligible staff a robust benefits package. Highlights include health, dental, vision, disability and life insurance. These offerings are effective on the first of the month following your start date. In addition to this, eligible staff can take advantage of Flexible Time Off and various holidays as well as a 401(k) plan, flexible benefits plans, travel expense, lodging and meal reimbursement for business-related use. A Pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers Interns and Contractors the option to elect health insurance under our contingent staff medical plan after 60 days. Seasonal staff are not eligible for benefits. Compensation is commensurate with technical skills and experience. The posted compensation information is base salary for CO or IL locations. Please review the position location for the applicable geographic location. Under Colorado’s Job Application Fairness Act, you have the right to redact information identifying age or dates of attendance at educational institutions from submitted documents. Redact if you wish. Colorado monthly base range: $8,416.67 - $12,583.33 Illinois monthly base range: $8,666.67 - $12,958.33 #J-18808-Ljbffr Plante Moran

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